Terms Of Service
TERMS OF SERVICE
These Terms of Service apply to the Survival Gears Depot Official website and purchases made through our online store.
By accessing the website or completing an order, you agree to these Terms and the policies made available on our website.
About Our Store
Survival Gears Depot Official is an online retailer offering outdoor, camping, hiking, cycling, travel, and related products.
We work with suppliers, fulfilment partners, payment providers, and shipping companies to operate our store and fulfil customer orders.
Depending on the product and delivery destination, orders may be processed and shipped from different fulfilment locations.
Product Information
We aim to provide useful and accurate product descriptions, specifications, images, prices, and available options.
Minor differences in colour or appearance can occur because of screen settings, lighting, manufacturing variations, or product updates.
If an error or material inaccuracy is identified, we reserve the right to correct the information.
Orders and Acceptance
All orders are subject to product availability, payment authorization, fraud-prevention checks, and other reasonable verification procedures.
An order may be cancelled where reasonably necessary because of product unavailability, a material pricing error, payment failure, suspected fraud, or another legitimate operational reason.
If we cancel an order after payment has been received, the applicable payment will be returned to the original payment method.
Pricing and Payment
Customers should review the product price, shipping method, shipping charge, and total order value displayed during checkout before completing payment.
Payment is processed through the payment options available at checkout.
Processing and Shipping
Orders are normally processed within 1–5 business days.
Standard Shipping has an estimated transit time of 14–30 business days, resulting in an estimated total delivery timeframe of approximately 15–35 business days, including processing.
Express Shipping has an estimated transit time of 7–14 business days, resulting in an estimated total delivery timeframe of approximately 8–19 business days, including processing.
Where available, Express Shipping + 1-Year Warranty follows the same estimated delivery timeframe as Express Shipping and includes warranty coverage subject to the applicable warranty terms and conditions.
Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.
Returns and Refunds
Eligible products may be returned within 30 days of delivery, subject to the requirements of our Return and Refund Policy.
Eligible change-of-mind returns may be requested within the same period.
Customers are responsible for return shipping costs.
Customers should contact our support team before returning a product so that the request can be reviewed and appropriate return instructions can be provided.
Promotions
Discounts and promotional offers are subject to the conditions communicated with each promotion.
Unless an offer specifically states otherwise, promotional offers may not be combined.
We reserve the right to correct genuine promotional or pricing errors.
Appropriate Use of the Website
The website must not be used for unlawful, fraudulent, abusive, or unauthorized activities.
Users must not attempt to interfere with the security, operation, or availability of the website.
Intellectual Property
Original website content and branding belonging to Survival Gears Depot Official may not be copied, reproduced, distributed, or commercially used without authorization except where permitted by law.
Third-party product names, trademarks, and intellectual property remain the property of their respective owners.
Third-Party Services
We use third-party service providers for functions including payment processing, order fulfilment, shipping, analytics, advertising, and website functionality.
Certain third-party services may also be governed by the relevant provider's own terms and policies.
Limitation of Liability
To the extent permitted by applicable law, Survival Gears Depot Official will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products purchased through the store.
Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded or limited.
Governing Law
These Terms are governed by the laws applicable to the business operations of Survival Gears Depot Official, subject to mandatory consumer rights that may apply in a customer's jurisdiction.
Changes to These Terms
We may update these Terms when necessary to reflect changes to our operations, services, policies, or legal obligations.
The latest published version will apply.
Customer Support and Business Information
Survival Gears Depot Official
10, Jalan Kencana 5, Taman Kencana
Kuala Lumpur, WP Kuala Lumpur 56100
Malaysia
Customer Support Email: support@survivalgearsdepot.com
Customer support enquiries for Survival Gears Depot Official are handled through this email address.