Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how Survival Gears Depot Official collects, uses, shares, and protects personal information when customers visit our website, place an order, contact customer support, or otherwise use our services.

Information We Collect

Depending on how you interact with our store, we may collect information such as your name, billing and shipping addresses, email address, telephone number where provided, order details, transaction information, device and browser information, IP address, website usage information, customer support communications, and marketing preferences where applicable.

Payment information is processed through authorized payment service providers.

How We Use Personal Information

We may use personal information to process and fulfil orders, arrange shipping and delivery, provide tracking information, respond to customer enquiries, process approved returns and refunds, prevent fraud, maintain store security, operate and improve our website, measure website and advertising performance, comply with legal obligations, and provide marketing communications where permitted.

Suppliers and Service Providers

Survival Gears Depot Official works with suppliers, fulfilment partners, shipping providers, payment processors, technology providers, analytics services, and advertising platforms where necessary to operate the business and provide our services.

Personal information may be shared with these providers where reasonably necessary for them to perform their services or where otherwise permitted or required by law.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve services, measure advertising performance, and provide relevant marketing where permitted.

Customers may manage cookies through their browser settings and any available cookie preference controls on the website.

Data Retention

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal obligations.

Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, or other applicable privacy choices.

Privacy requests may be sent to support@survivalgearsdepot.com.

We may need to verify your identity before completing certain requests.

Third-Party Services

Our website may contain links to or integrations with third-party services. Their privacy practices are governed by their own privacy policies.

Policy Updates

We may update this Privacy Policy to reflect changes to our operations, services, technology, or legal obligations.

The latest version published on our website will apply.

Contact Information

Survival Gears Depot Official
10, Jalan Kencana 5, Taman Kencana
Kuala Lumpur, WP Kuala Lumpur 56100
Malaysia

Email: support@survivalgearsdepot.com

Customer support and privacy enquiries for Survival Gears Depot Official are handled through this email address.