3 Easy Ways To Get In Touch
Contact Form
Need help with an order, product question, delivery, return, or refund? Our customer support team is available by email.
Customer Support Email
support@survivalgearsdepot.com
Customer support for Survival Gears Depot Official is handled through this dedicated email address.
We use this email for customer enquiries, product questions, order assistance, tracking and delivery enquiries, return requests, refund enquiries, and other customer service matters.
We generally aim to respond within 1–2 business days, Monday to Friday, excluding applicable public holidays.
Contacting Us About an Order
If your enquiry concerns an existing order, please include your order number where available. This helps us locate the relevant order information and assist you more efficiently.
Delivery and Tracking Questions
For questions about tracking or delivery, contact support@survivalgearsdepot.com with your order number.
We will review the available order and shipment information and assist with the appropriate next steps.
Returns and Refunds
Eligible products may be returned within 30 days of delivery, including eligible change-of-mind returns, subject to our Return and Refund Policy and applicable return eligibility conditions.
Customers are responsible for return shipping costs.
Please contact us before sending any product back. The appropriate return location may vary depending on the product and fulfilment location.
Please do not send a return to our business contact address unless our customer support team specifically instructs you to do so.
If you receive a damaged, defective, or incorrect product, contact us with your order information and relevant photographs or supporting information where applicable. We will review the issue and provide appropriate resolution and instructions based on the circumstances.
Business Information
Survival Gears Depot Official
10, Jalan Kencana 5, Taman Kencana
Kuala Lumpur, WP Kuala Lumpur 56100
Malaysia
Customer Support Email:
support@survivalgearsdepot.com
Customer service enquiries for Survival Gears Depot Official are handled through the support email above.